RRS’s Bosses Work Front and Center
Ann Arbor, MI – After an exciting Super Bowl game last Sunday, CBS aired a new show called Undercover Boss. Just as most of us at RRS were excited to see the Audi Green Police commercial, we were equally intrigued to see a behind scenes look at Waste Management, a company in which we cross paths with often. The overall premise of the show included valuable insight into the Waste Management company as Larry O’Donnell (President and COO) worked alongside his front line employees as he sorted recyclable materials at a Material Recovery Facility (MRF), rode in a curbside collection truck, collected litter at a landfill site, cleaned porta-potties and helped operate a landfill scale house. As many of us watched this episode, we could all relate with how many times upper management hasn’t understood the concerns, frustrations and hurdles the average employee has as they traverse to get their job done on a daily basis.
We quickly realized that when CBS executives approach RRS about spotlighting our company for an upcoming episode, the show might not be so interesting to watch. As in the case with Waste Management, senior management spent little to no time working with their front line employees keeping these executives a little out of touch with reality. At RRS, our principals and senior management have “hat hair” from wearing hard hats at the material recovery facility (MRF), consistently showcase our steel toe boots as we inspect balers and conveyor belts, get slivers in our hands as we source wood waste for biomass facilities, and bring at least two pounds of dirt and mulch into the office after working at compost facilities. We understand the challenges our in-the-field front line clients have as we work right alongside with them. The majority of our staff has extensive operations oversight and management experience. In that regard, we offer sensible, practical and completely effective programs, budgets and operation procedures that fit each of our client types.
So Larry, continue to follow the lead of Jim Frey, JD Lindeberg, Nicole Chardoul, Marty Seaman and David Stead, RRS’s upper management – roll up your sleeves, put on your boots and get your hands dirty. As we know, this perspective is quite different than what is often spelled out on paper.
Tags: David Stead, J.D. Lindeberg, Jim Frey, Marty Seaman, Nicole Chardoul, Super Bowl; Undercover Boss