Operations Management

PERFORMANCE ASSESSMENTS
• Performance Measurement
• Cost of Service Analysis
• Efficiency Studies
• Operational Reviews
• Best Practice Benchmarking
• Contractor Performance/Cost Audits

MANAGING FOR PEAK PERFORMANCE
• Equipment/Technology Upgrades
• Performance Based Contracting
• Performance Based Labor Agreements
• Project Delivery Alternatives
• Pilot Program Design/Evaluation
• Education/Outreach Enhancements
• Public Private Partnerships
• Privatization Studies

SERVICE PROVIDER PROCUREMENT
• Service Procurement Strategy
• Service and Bid Specifications
• RFP Development and Bid Evaluation Process
• Procurement Process Management
• Managed Competition versus Outsourcing
• Vendor Selection and Contract Negotiation

OPERATIONS MANAGEMENT

Achieving peak performance is one part planning, incorporating best practices in program design, and one part operations management, incorporating best practices in routine day-to-day operations.

RRSI consultants and engineers have the experience, skills and management tools to assist in assessing current performance and then managing for peak performance. Performance-based management tools are used to work with existing vendors and personnel, or service provider procurement approaches in either a managed competition or outsourcing strategy.

RRSI can assist you in marshalling all your resources through a comprehensive system upgrade and use of financial analysis and rate study tools. Operations management effectiveness can be supported with RRSI’s management information system experience.

RRSI operations management consulting has assisted both public and private sector programs in reaching peak performance, improving overall program service levels while lowering overall costs.

REGULATORY SYSTEM UPGRADE
• Policy Options Analysis
• Service Districts/Franchises
• Regional Program Coordination
• Hauler Licensing
• Flow Control Systems
• Ordinance Upgrades

FINANCIAL ANALYSIS AND RATE STUDIES
• “Business Case” Program Justification
• Cost of Service Analysis
• Overhead Allocation Analysis
• Rate Structure Design
• Variable Rates/Pay-As-You-Throw
• Replacement Fund Audits
• Enterprise Fund Guidance

Saint Paul Neighborhood Energy Consortium/Eureka Recycling

RRSI provided strategic assistance to the largest non-profit recycler in the United States that was critical
to its successful transition toward the development of its own collection fleet and MRF. RRSI assistance
during this project included tasks in program analysis and development of alternative options, program
financial review, management consulting, and MRF pre-development services. The evolution of Saint
Paul’s recycling program from a contract held and administrated by the Neighborhood Energy Consortium
to one operated independently by a sister non-profit, Eureka Recycling, required several years of
negotiation and justification to the City of Saint Paul, Energy Consortium Board members, and local
funding organization. RRSI provided key analytical, strategic, and economic justification documents for
use by Eureka staff during their efforts to make these arguments.

Bistrita      City, Romania Paper Recycling Pilot

RRSI completed a feasibility assessment of practical and cost effective recycling solutions suitable for
both a short-term pilot recycling demonstration program as well as a long-term permanent recycling
program for municipal waste generated in Bistrita City, Romania. RRSI, Bistrita City and their local
Associates, worked together through a USAID EcoLinks Grant to complete all steps required to startup,
implement, operate and maintain the Pilot Paper Recycling Program for a 9-month duration. These steps
included development of Collection and Processing RFPs, Service Contract negotiation and finalization,
procurement of new recycling containers as well as creation of route schedules and data tracking forms.
In view of developing a lasting infrastructure for recycling waste for the Bistrita municipal waste stream,
Bistrita City and RRSI, began with the successful demonstration of a pilot collection, processing and
marketing system for paper products collected from schools, trade units, residential flats and institutional
buildings. At the end of the Pilot Project, RRSI used the available collected data and observations to
develop a Pilot Recycling Case Study for Bistrita City that included recommendations on both continuing
the small-scale project as well as contracting out municipal solid waste and recycling collection, including
landfill development and operation. These systems will provide a sustainable economic and environmentally
beneficial solution for management of Bistrita City’s solid waste and recyclables consistent with European
Union objectives.

Lucas County, Solid Waste Management

RRSI provides technical assistance to the Lucas County Solid Waste Management District (Ohio) focusing
on increasing the efficiency and capacity of the District’s recycling operations and improving policies
towards greater material recovery in the face of the District’s staffing challenges. 

RRSI services include evaluation of contractual recycling processing options and assistance for 
implementing an automated fleet tracking and data recording system to more efficiently report data for
state and federal reports and to more effectively evaluate the efficiency of current recycling routes. 
Through a partnership with an innovative planned business park of over 200 businesses, RRSI assisted the
District in expanding their commercial recycling opportunities so that all businesses have access to
cost-effective and convenient waste and recycling services. RRSI has played a significant role in
developing, monitoring, and evaluating the success of recycling program contracts between the District,
the county, municipalities and local institutions to assure reduced disposal costs and increased recycling.